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SHIPPING & RETURNS

SHIPPING POLICY

Orders are prepared and delivered within 7 working days. Delivery charges, where applicable, are shown clearly at checkout before payment.

Once your order has been dispatched, we will send confirmation and tracking details when tracking is available. Please check your delivery address carefully before completing your order. If your parcel is delayed, damaged or does not arrive, contact us through our Customer Service page and include your order number.

RETURN & EXCHANGE POLICY

You may cancel your online order within 14 days of receiving it, without giving a reason. After notifying us through our Customer Service page, you have a further 14 days to return the item.

Items must be unused and returned in their original packaging. For health and hygiene reasons, sealed cosmetics or personal-care products cannot be returned once opened, unless they are faulty. Customers cover return postage for change-of-mind returns; Dew & Vale covers reasonable return costs for faulty or incorrect items.

Approved refunds are issued to the original payment method within 14 days of receiving the returned item or valid proof of return. Standard delivery charges are refunded where required by UK law.

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